Customer story
How BBI Logistics eliminated domain abuse with Have I Been Squatted
BBI Logistics shifted from reactive, manual abuse response to proactive domain monitoring and rapid takedowns, eliminating phishing incidents and weeks of back-and-forth.
BBI Logistics is headquartered in Columbus, Ohio (USA). The company is a freight brokerage and transportation solutions provider that helps shippers move freight reliably across modes. BBI supports full-truckload, less-than-truckload (LTL), intermodal, drayage, expedited, and specialized-equipment needs, and uses real-time data and technology to tailor routes, pricing, and carrier matching. Known for a partnership-first approach, BBI focuses on securing cost-effective capacity and consistent service through a vetted carrier network and a hands-on team that stays proactive from pickup to delivery.
20+
Malicious domain takedowns
0
Incidents since onboarding
10x reduction
Time to domain takedown
BBI Logistics was facing a targeted, systematic brand abuse problem. Delays in domain takedowns increased customer exposure and put pressure on the security team to respond. They needed a faster way to detect suspicious domains, execute takedowns, and stop burning bandwidth on one-off escalation cycles with registrars.
“No more manual generation of evidence packets, no more arguing with registrars and hosting providers to maybe get a takedown 3 weeks later.
”
Before adopting Have I Been Squatted, response was manual and reactive. Reports would come in one at a time, investigations happened under time pressure, and takedowns required sustained follow-up with registrars.
Before Have I Been Squatted, the operational effort was significant. It took around one month to process a takedown for four malicious sites and six email domains. The process was high-friction and difficult to scale.
“We were always playing catch-up, reacting to reports of fraud from customers one at a time...
”
BBI evaluated options for reliability, execution quality, and vendor responsiveness. They needed a partner that could deliver consistent results. The deciding factor was confidence in both the product and the people behind it.
The operating model shifted to proactive domain protection with daily visibility. Instead of waiting for customer reports to trigger work, the team could preempt abuse patterns earlier and move directly into coordinated takedown actions.
The biggest change was the detection capability and the speed at which Have I Been Squatted could respond. BBI Logistics' security team now had a single platform to review threat activity, prioritize alerts, and track outcomes. Since onboarding, Have I Been Squatted took down over twenty malicious domains and reduced phishing and fraud incidents to zero. Customer-facing abuse stopped, freeing the team from individual incident response and registrar escalations.
“We were blown away by their quality and integrity at every turn.
”
“We're seeing takedowns being completed before issues occur.
”
“It just works incredibly well.”
BBI now has a stronger baseline for domain abuse prevention; faster detection, rapid takedowns, and clearer reporting. As their threat surface evolves, the infrastructure is already in place to meet it.
Domain Protection
Protect your brand from typosquatting.
Join security teams using Have I Been Squatted to monitor lookalike domains, phishing infrastructure, and brand impersonation across the open web.